Action 8: Monitor & Evaluate

Healthy Housing Workforce Toolkit

Ongoing monitoring and evaluations help determine if a program is achieving its intended outcomes and help programs engage in continual quality improvements. Developed programs incorporate key performance indicators (KPI) to measure the success of the program. For example, some healthy housing workforce programs use the number of certifications awarded each year, the number of job placements and the number of completed remediated homes as indicators to determine the impact of the program.

Key performance indicators often shift over time. New programs focus on outcomes and deliverables that are easier to evaluate like whether recruitment numbers were met while established programs can set more ambitious valuation goals, such as comparing the costs and benefits of alternative strategies. Evaluation metrics require a framework to assess the overall quality of the program. For example, some general standards include:

• Equity: Is the program impacting those who are most in need?
• Feasibility: Are the goals and actions of the program realistic and achievable?
• Accuracy: Are the findings correct and unbiased?

Tools and Resources

These tools offer frameworks, templates, and common metrics that municipalities use to develop key performance indicators for developing a workforce. Local Leaders can use these tools to understand how to establish an evaluation program and identify indicators that have been used to measure success by other cities.

• HUD’s Healthy Homes Program Guidance Manual Chapter 6 (PDF)⁶⁷ offers considerations in planning evaluations and includes logic models to link a program’s framework to the evaluation plan.

• The Center for Disease Control and Prevention (CDC) offers program evaluation tools and resources⁶⁸ to understand the effectiveness and efficiency of programs and contribute to continuous program improvement. View the CDC Evaluation Framework⁶⁹.

• As an example of what KPIs to include in the evaluation process, New York City has identified common metric⁷⁰ definitions to determine the effectiveness of its workforce program. Indicators like: clients served, full/part-time placements, and job retention can be helpful data points to monitor the growth of a program.

End Notes

⁶⁷ “HHPGM_FINAL_CH6.Pdf.”

⁶⁸ “Program Evaluation Home – CDC.”

⁶⁹ “Framework for Program Evaluation – CDC.”

⁷⁰ “Workforce Data Portal.”